ISORA.

Legal

Terms of Service.

Last updated: April 2026

These Terms of Service ("Terms") govern your access to and use of isora-ltd.com (the "Site") and any information or services provided through it. The Site is operated by ISORA Lumen Ltd, a private limited company registered in England and Wales ("ISORA", "we", "us").

1. About us

2. Acceptance of these Terms

By accessing or using the Site you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Site.

3. Eligibility

The Site is intended for users aged 18 or over and for individuals acting on behalf of a legitimate business or organisation. By using the Site you represent that you meet these requirements.

4. The Site and our services

The Site provides information about ISORA, our consumer brand portfolio (including Petora), and our AI & tech services for businesses. Specific paid engagements — including AI integration, custom development, and consulting — are governed by a separate written engagement agreement and statement of work signed between ISORA and the client. These Terms apply to use of the Site only and do not create any service obligation.

5. Information you submit

Information you submit through forms, email, or other channels must be accurate, complete, and not infringe the rights of any third party. We process submissions in accordance with our Privacy Policy.

6. Acceptable use

You agree not to:

  • Use the Site for any unlawful, fraudulent, or harmful purpose.
  • Attempt to gain unauthorised access to the Site, its servers, or any connected system or network.
  • Introduce viruses, trojans, worms, logic bombs, or other malicious or harmful material.
  • Scrape, mirror, or systematically extract content from the Site for commercial purposes without our written consent.
  • Reverse-engineer or interfere with any AI features or integrations on the Site.

7. Intellectual property

The Site, its design, source code, copy, logos, trade marks, graphics, and any other material (the "Content") are owned by ISORA Lumen Ltd or our licensors and protected by UK and international copyright, database, and trade mark laws. You may view and print pages for personal, non-commercial reference. Any other use — including reproduction, distribution, or adaptation — requires our prior written permission.

"ISORA", "ISORA Lumen", the ISORA wordmark, and our brand names (including "Petora") are trade marks of ISORA Lumen Ltd.

8. Third-party links

The Site may contain links to third-party websites (including brand sites and service providers). We do not control and are not responsible for the content, security, or privacy practices of those sites.

9. AI-generated information

Where we describe AI services, models, or tools, the descriptions are for general information only. AI output is probabilistic and may contain errors. You must not rely on Site content as professional advice — see our Disclaimer.

10. Disclaimers

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all conditions, warranties, and representations (express or implied) including warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be uninterrupted, secure, or error-free.

11. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded — including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation.

Subject to the above, to the maximum extent permitted by law ISORA Lumen Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of business, loss of goodwill, or loss or corruption of data arising out of or in connection with your use of the Site. Our total aggregate liability arising out of or in connection with the Site shall not exceed £100.

12. Indemnity

You agree to indemnify and hold harmless ISORA Lumen Ltd and its directors, officers, and employees from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms or your unlawful use of the Site.

13. Suspension and termination

We may suspend, restrict, or terminate your access to the Site at any time, without notice, where we reasonably believe you have breached these Terms or where required by law.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes in our practices, services, or applicable law. The latest version will always be available on this page. Continued use of the Site after changes are posted constitutes acceptance.

15. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, internet outage, or third-party platform failure.

16. Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. These Terms (together with the Privacy Policy, Cookie Policy, and any engagement agreement) constitute the entire agreement between you and ISORA Lumen Ltd in relation to the Site.

17. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with the Site or these Terms.

18. Contact

Questions about these Terms? hello@isora-ltd.com.

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